In Ariel, we firmly believe that customer value is top priority focus in our company strategy and routine works. We want to support customer business by long term win-win cooperation, because we believe customers win then we can win. We try our best to provide valued added services to our customers from raw materials selection, package materials sourcing, production information collection, products testing, products FDA & CPNP registration, logistics service, free sampling, photograph, etc.. So that customers can focus on their core business in the market side.
The compliance to cosmetics regulations in sales area is very important, as more and more strict regulations of cosmetics especially in Europe and USA. We have upgraded our formulations and materials, this to make sure all our formulations and materials used can meet the regulations in customers’ countries especially in Europe. This needs the materials suppliers meet regulations too and have associated testing reports for regulations compliance, so more than 80% of our materials are imported from Europe, Japan, and United States. Our regulation engineer can help customer to develop formulation to meet regulations, and help customers to check if there is some potential risks before they launch a new project in their country. Hope we can make our customer business development in a healthy process by the value added service in formulation development.
Package Materials Sourcing:
We found it is most challenge for customers to find suitable package materials during their new products launch stage, however the packing is very important for cosmetics products. A nice and good looking packing can promote the image of the products greatly. Our sourcing team has put a lot of resource to find best package materials for customers, so that customers can get package information and find the suitable packing easily. We put the the package materials information by different finish goods category on our web, customer can select their preferred package materials directly.
Production Information Collection:
We know our customers are very care the quality of their products and how their products are produced. But most of the customers are far away from our factory, and they can not check the production on site or have inspection to the goods produced. We try to collect more information of the production of photos, videos, and testing reports, so that customers can understand the process of their products production, and what tests will be done on the products, to let our customer understand the production status and the products quality is under good management. Quality and service is key to our success in business with customers.
FDA & CPNP registration:
As part of formulation upgrading, we will register FDA and CPNP for our ingredients of formulations in USA and Europe. This can make our formulations meet the standards to make us and customers at same page, and to prevent many registration and custom clearance issues from customers side. We have dedicated for the registration, we can make registration customers’ formulations too if customers make OEM or ODM in our company.
For the new products launch from customers, we provide quick and free samples build for customers. We can make samples based on our mature formulation, or customer specific requirements, or customer golden samples. Our normal samples build lead time is about 3 days if use our mature formulations or formulations we developed for customers. It will take about 7 to 10 working days if make samples based on customer provided samples.
Free Design and Photograph:
Many of our customers are small companies and they may not have so many resource to make design and photograph by themselves, they need to put the limited resource on their core business. We have experienced team of designers and professional photographer to make products package design and take photos for customers. The service can be free if the order value reach two thousand dollar. We hope we can help customers to get their new products into market quickly and get benefits from market as early as can.
We have many strategic cooperated forwarders that can make delivery to most of the countries with competitive service and price. To many countries we can provide DDP delivery too. We will make shipment suggestion to our customers based on different locations and custom status in destination countries. Per our experience we can save about 30% of shipping cost comparing with shipments arranged by customers themselves.
Besides the shipment service, we have warehouses in Europe and USA that can provide warehouse service to customers. The location of our Europe warehouse Tilburger str. 15, Viersen, NRW, Germany; and the location of our USA warehouse 1319 S L Lake Worth FL 33460, USA.